Policies & Guidelines

Community Guidelines

SAJ Marketing is built on a community of real, everyday consumers sharing honest opinions. To keep that community healthy for everyone, all members are expected to:

• Treat other reviewers, brand representatives, and SAJ Marketing staff with respect and courtesy.
• Keep feedback constructive — criticism of a product is welcome and encouraged, but it should be about the product, not personal attacks on anyone.
• Not use the community to spam, advertise unrelated products or services, or solicit other reviewers for outside schemes.
• Disclose that a product was received free of charge for review wherever required by local advertising or consumer-protection law (e.g. using a tag such as "#gifted" or "PR product" where applicable).
• Not resell products received through the program for profit.
• Operate only one reviewer account per person.

Violations of these guidelines may result in a warning, temporary suspension, or permanent removal from the program, depending on severity.

Photo & Video Submission Standards

To make sure the content collected is genuinely useful to brands and consumers, all submissions must meet the following minimum standards.

Photos

• Minimum resolution of 1080px on the shortest side.
• Good, natural lighting — no products submitted in dark or poorly lit conditions.
• At least one clear shot of the full product packaging and one "in-use" or texture / result shot.
• No heavy filters or edits that alter the true colour or appearance of the product.
• No visible watermarks from third-party apps.

Video

• Minimum 720p resolution (1080p preferred).
• Between 15–60 seconds in length, unless otherwise requested.
• Vertical (9:16) orientation preferred for social use, unless a specific brand requests otherwise.
• Audio does not need to be professional, but should be clear and free of excessive background noise.

Accepted file formats: JPG, PNG, HEIC (photos); MP4, MOV (video). Submissions that don't meet these standards may be sent back with a request to resubmit before they can be approved.

Shipping & Customs Policy

• Once a request is approved, please allow 3 business days for processing before your item ships.
• Shipping time is an additional 3–10 business days, depending on your location.
• You will receive tracking information once your item has shipped.
• You are responsible for any customs duties, import taxes, or clearance fees charged by your country upon arrival. SAJ Marketing does not cover or reimburse these costs.
• Please ensure your shipping address is complete and accurate at the time of request — SAJ Marketing is not responsible for delays or non-delivery due to incorrect address information.
• Some products (e.g. aerosols, certain liquids, or restricted ingredients) may not be eligible for shipment to certain countries due to local import regulations. You'll be notified if a requested product cannot ship to your location.
• If your tracking shows a package as delivered but you have not received it, or if it appears lost in transit, please contact us within 10 business days so we can investigate.

Returns & Replacement Policy

Because reviewers keep the products they receive, standard returns do not apply.

• If your product arrives damaged, defective, or significantly different from what was described, please contact us within 48 hours of delivery with photos of the issue. We'll work with the brand to arrange a replacement where possible, subject to stock availability.
• Replacements are not offered for change of mind, personal preference (e.g. wrong shade or scent chosen at request time), or issues reported after the 48-hour window.
• You are not required to return the original damaged or defective item unless specifically requested.

Reviewer Code of Conduct

By participating in the program, reviewers agree to:

• Submit honest, unbiased reviews regardless of whether the experience was positive or negative.
• Meet the Photo & Video Submission Standards outlined above.
• Submit reviews within 3–5 business days of receiving the product.
• Never accept or solicit direct payment from a brand outside of the SAJ Marketing platform in exchange for a review.
• Provide accurate personal and shipping information.
• Avoid indecent language, harassment, or defamatory statements in any review or communication.
• Not misrepresent themselves as an employee or official spokesperson of SAJ Marketing or any partner brand.

Failure to follow this code of conduct — particularly around dishonesty, low-quality content, indecent language, or defamatory statements — will result in permanent removal from the program.

Cookie Policy

SAJ Marketing's website and platform use cookies and similar technologies to provide and improve our services.

You can manage or disable non-essential cookies through your browser settings at any time. Disabling certain cookies may affect platform functionality.

For more detail on how we handle personal data generally, please refer to our Privacy Policy. Questions about this Cookie Policy can be directed to info@sajmarketinglimited.com.

Copyright & Intellectual Property

• Your content, your ownership: You retain ownership of the reviews, photos, and videos you create.
• License granted to SAJ Marketing and brand partners: By submitting a review, you grant SAJ Marketing and the relevant brand a non-exclusive, worldwide, royalty-free license to use, reproduce, adapt, and display your submitted content — including on websites, social media, product pages, and marketing materials — with attribution where practical.
• No monetary royalties: As this is a product-based (not paid) program, no additional compensation is owed for the use of your content beyond the product received.
• Brand assets: Any brand logos, trademarks, or proprietary materials shared with you remain the property of the respective brand and may only be used in the context of your review.
• Infringement claims: If you believe your content has been used outside the scope of this license, or that your submission infringes someone else's copyright, please contact info@sajmarketinglimited.com with details so we can investigate.

Accessibility Statement

SAJ Marketing is committed to making our platform usable by as many people as possible, including people with disabilities. We aim to meet WCAG 2.1 Level AA guidelines as a baseline standard and continue to improve accessibility over time.

If you experience any difficulty accessing our platform, forms, or content — or need information in an alternative format — please contact us at info@sajmarketinglimited.com. We aim to respond to accessibility feedback within 5 business days.

Complaints & Appeals

Filing a complaint: If you have a concern about your experience in the program — including a product issue, a shipping problem, or the conduct of another reviewer or brand — please contact info@sajmarketinglimited.com with details. We aim to acknowledge complaints within 2 business days and resolve them within 10 business days.

Appealing a ban: If your account has been permanently banned and you believe this was in error, you may submit a written appeal to info@sajmarketinglimited.com within 14 days of the ban, including your account details and reasoning. Appeals are reviewed by a member of the SAJ Marketing team not involved in the original decision. Appeal decisions are final.

Brand Partnership Terms

For brands sending products to reviewers through SAJ Marketing.

What SAJ Marketing provides

• Access to a vetted network of everyday consumer reviewers.
• Distribution of your product to reviewers matched by relevant category.
• Collection of honest written reviews, photos, and video content.
• A usage license (see Copyright & Intellectual Property above) allowing you to use reviewer-generated content in your own marketing, subject to the terms below.

What we ask of brand partners

• Products must be provided at no cost to SAJ Marketing or the reviewer.
• Brands may not contact reviewers directly to request additional, different, or more favourable content than what was submitted through the platform.
• Brands may not offer reviewers off-platform payment in exchange for review outcomes.
• No guarantee of positive coverage. Consistent with our honesty policy, SAJ Marketing does not guarantee positive reviews, and brands agree not to request or pressure reviewers to alter honest feedback.
• Reviewer personal information (name, address, contact details) is kept confidential and is not shared with brand partners.
• Content usage rights are limited to the scope agreed at the time of partnership and do not include implied endorsement claims beyond what the reviewer actually stated.

Fees & terms: Partnership fees, minimum order volumes, and reporting deliverables are outlined in your individual partnership agreement with SAJ Marketing. Either party may terminate the partnership with 30 days' written notice.

For partnership inquiries, contact info@sajmarketinglimited.com.